220. Income depends on outcome, Part 2

If income depends on outcome (details HERE), then HOW do you increase the quality or the quantity of your outcome?

To control quality, you need to know quality assurance principles. I read all the stuff on ISO and quality assurance, and here are what I believe to be the 3 absolute principles to pay attention to:

1. Say what you do
2. Do what you say
3. Prove it

Principle 1 refers to the imperative of writing down on paper every single thing you do. This is where you write down the "recipe", the modus operandum of doing what it is that you do.

Principle 2 is about having checklists so that you can MAKE SURE that you are INDEED doing what you're supposed to do, to ensure a high quality product or service.

Principle 3 is about documenting all operations neatly in a binder or computer file, so that if you have to, you can go back in time and prove to people that you actually DID everything prescribed to ensure the high quality of products and services.

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To control the quantity of your outcome is quite different. This is where you use principles from operations research to maximize output while minimizing system downtime.

This is a bit technical, so I will write about it later (after I find a way to simplify it).