Tuesday, December 26, 2006

Automated service inventory buildup

"Service inventory" is a mysterious concept, yet a powerful one.

(I tried to search for it on Google, but couldn't find anything).

It basically refers to the idea that as you provide a professional service, you naturally (or proactively) create objects, tools, utilities, etc. that allow you to serve FUTURE customers better, faster or more effectively.

Here's one of the secrets behind the incredible Amazon success story: as visitors and customers browse through the website, they CREATE valuable content that FUTURE visitors and customers can benefit from:
  • Customer reviews
  • "Customers who bought this item also bought" feature
  • "Rate this item to improve your recommendations" feature
  • etc.

Now here's the mistake that most careerists make: they work for cash, not for wealth. If they were working for wealth, they would be building tools, objects, utilities, etc. that would allow them to do their work faster, better, cheaper, more effectively and, ultimately creating greater value for their employers or customers.

The reason for this is that most people do not understand, nor even suspect the existence of this concept of "service inventory."

This is why they pursue a cash career as opposed to a wealth career. But what's the difference between these two?

Here's an analogy: James Bond vs Francisco Scaramanga. This excerpt is worth studying:

James Bond: You live well, Scaramanga.

Francisco Scaramanga: At a million dollars a contract I can afford to, Mr Bond. You work for peanuts, a hearty well done from her Majesty the Queen and a pittance of a pension. Apart from that we are the same. To us, Mr Bond, we are the best.

James Bond: There's a useful four letter word, and you're full of it.

Scaramanga appreciates the special talent that Bond has, because he has the same talent. However, Bond cannot appreciate the financial genius and the political dexterity of Scaramanga, who does work for the Chinese government in exchange for his private island.

In short, Scaramanga is what James Davidson calls a "sovereign individual" who masters and controls his own financial destiny (I highly recommend Davidson's book, also titled "The Sovereign Individual").

Scaramanga has a wealth career, whereas James Bond, for all his sophistication and charm, has only a cash career. Bond does not create nor build any tools that allow him to secure his financial freedom (can you imagine double-o-seven at age 55 and still chasing bad guys?).

Of course, I might be wrong about the British agent. Perhaps Bond has accumulated vast wealth and has been steadily building a secret stash somewhere in the Cayman Islands. Also, because of what he knows, he could earn a fortune selling secrets about foreign governments and non-state agents (without harming England).

Indeed, in the shadowy world of intelligence, counterintelligence and covert agency, nothing is what it seems. Perception is deception: if you see something, it is because somebody WANTED you to see it. If you infer something, it is because somebody DESIGNED the evidence so you infer exactly what you just inferred.

In the end, maybe this is what caused Bond to triumph over Scaramanga in the final shootout: Bond masters deception better, and was able to deceive Scaramanga by posing as one of the mannequins.

Bond figured out that Scaramanga is probably a better shooter and probably has a sharper eye and a faster finger; however, Bond had a better mind, one that is trained to deceive in order to gain the upper hand in mano a mano combat.

However, this is just a movie and in the end, Scaramanga is probably a better "role model" when it comes to pursuing one's financial independence.

The success secret here is that a person should work hard, yes, and try to negotiate the best salary given current job market conditions. At the same time, a financially savvy professional should ALSO create tools, objects, utilities, etc. that will enable him/her to work faster, better and cheaper, so as to capture the surplus value and become, as quickly as possible, a soveveign individual who no longer needs to work for anybody else.